Ambot

Ambot

Chapter 10
Employee Separation and Retention

Chapter Summary

The purpose of this chapter is to focus on employee   separation and retention.   The chapter is divided in two sections.   The first examines involuntary turnover, that is, turnover initiated by the organization.   The topics covered include principles of justice, progressive discipline, alternative dispute resolution, employee assistance programs, and outplacement counseling.   The second deals with voluntary turnover, that is, turnover, initiated by employees.   The topics covered include job withdrawal and job satisfaction and how survey feedback interventions can be used to retain high performers.

Learning Objectives

After studying this chapter, the student should be able to:

  1. Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of turnover can be leveraged in competitive advantage.

  2. List the major elements that contribute to perception of justice and how to apply these in organizational contexts involving discipline and dismissal.

  3. Specify the relationship between job satisfaction and various forms of job withdrawal, and identify the major sources of job satisfaction in work contexts.

  4. Design a survey feedback intervention program and use this to promote retention of key organizational personnel.

Extended Chapter Outline

Note: Key terms appear in boldface and are listed in the “Chapter Vocabulary” section.

Opening Vignette: Programming Loyalty

It is not easy to keep employees in a company.   However at SAS Institute (a privately held statistical software producer) a top priority is keeping their best employees.   The company retains employees by treating them right and making them feel like family.   Each employee gets a private office, use of a recreation facility, etc.   Equally important is that the employees are loyal.   They might be able to make money elsewhere, but to them money is not everything.

  I....