APA Formated Paper

APA Formated Paper

Human Resources Management Challenges
John Student
Human Resource Management & Development
XYZ University
Dr. So and So
Date


Problem Background: The ABC Company
The terror attacks of September 11, 2001, sent the financial world into chaos. It created a volatile climate, and the industry has been in a flux since then.   John Question, the CEO of ABC, identified a new vision for the company.
Situation Analysis
Issue and Opportunity Identification
Due to the changing requirements of customers, John Question has decided to change the strategy of the company to a customer-focused program.   Employees do not feel they will benefit from the changes and have decided not to adopt them into their daily work. The lack of structured communication has led to uncertainly among the staff. “Uncertainty is a major source of psychological strain during organizational change” (Bordia, et al., 2004. p. 345).   Efforts to change a company should produce positive results, but this is not occurring in ABC because no organizational plan has been developed for the change (Kreitner, & Kinicki, 2004).   A clear strategic plan will be necessary to define goals and detail the reasons for change and the expected outcome of the changes.
Stakeholder Perspectives/Ethical Dilemmas
ABC has many stakeholders in the company. Each stakeholder wants to have his or her needs met, but these needs by nature have competing ends. The stakeholders of ABC include the customers, employees, management team, shareholders, and CEO.
Optimal Solution
The optimal solution for ABC is to implement a formal Human Resources Management (HRM) program.   Kreitner and Kinicki (2004) suggest that HRM programs must entail many aspects from benchmarking.  

References
Bordia, P., Hunt, E., Paulsen, N., Tourish, D., & DiFonzo, N. (2004). Uncertainty during organizational change: Is it all about control? European Journal of Work & Organizational Psychology, 13(3), 345-365. Retrieved February 20, 2008, from...