Best Practices Manual for Supervisors

Best Practices Manual for Supervisors

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Best Practices Manual for Supervisors

Angel Holland

Axia College of University of Phoenix

Julius Berry

June 7, 2009




























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In today’s world every company has advantages and disadvantages. Rather if we know it or not there are tools that can help our supervisors succeed in the business world. In this report my goal is to provide supervisors with information that will help them in their journey.
The first thing I will like to address is that being a supervisor we will need to learn the subject of demonstrating communication skills. It is known that communication is best achieved through simple planning and control. We as supervisors have to understand that most conversations sort of drift along and in business it is unnecessary because we as managers have to seek communication not chatter. To make sure we are having an efficient and effective conversation there are three considerations that we can use.
1. You must make your message understood.
2. You must receive and understand the intended message sent to you.
3. You should exert some control over the flow of communication.

In addition to these three considerations we must learn to listen as well as to speak. The reason for this advice is because if we as mangers do not explicitly develop the skill of listening, you may not hear the suggestion or information which could launch you to fame and fortune.


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With learning this information we as supervisors also have to
understand people make mistakes and our job is to spot the inconsistencies.
Then there is an action that we all make the mistake of and that is mishearing. That is why it is important in our position that if we do not understand what is heard that we ask them to confirm what you heard. Example: let me see if I understand correctly....