Corporate Compliance

Corporate Compliance

Corporate Compliance Report
The internal and external risks associated with conducting business must be assessed, managed, and incorporated into organization’s culture. In this paper, I will discuss the organization that I manage, the Pennsylvania/Delaware Customer Response Region, at Verizon. I will outline a plan to implement risk management initiatives regarding ethics in the workplace and ethical behavior based on the Committee of Sponsoring Organizations of the Treadway Commission’s (COSO) recommendations. This will include processes, objectives, communication, implementation, and measurements of success. Additionally, I will discuss mitigation techniques and risk assessments to heighten the ability for business plan success.
“COSO was formed in 1985 to sponsor the National Commission of Fraudulent Financial Reporting, an independent private-sector initiative which studied the casual effects that can lead to fraudulent financial reporting.” (COSO, 2008)   COSO is now recognized worldwide as a provider of guidance and support in the areas of ethics, internal controls, financial reports, risk management, and fraud mitigation techniques. COSO recognizes five main components to help an organization in the area of enterprise risk management. These components are:
• Control the environment
• Risk Assessment
• Control Activities
• Communication
• Monitor
The organization that I manage is comprised of approximately 500 union associates and 50 management employees. These employees are located in 4 different work centers across the States of Pennsylvania and Delaware. The associate job function is taking incoming customer calls for repair issues on residential and small business telephone and Internet services. The management team is comprised of frontline supervisors, analyst, and absence administrators. My organization has seen a 35% growth in associate employees in the last 3 years. All of these employees are part-time hires. Additionally, a...