Cultural Diversity Crash

Cultural Diversity Crash

Name : Zhao Eddy
Place of employment : Red Apple Chinese/Thai Cuisine
Where did the interview take place : Inside the restaurant/In the kitchen

I   decided   to   interview   Zhao   Eddy   for   my   project.He   just   turned   22   last   week   and   he   works   at   the   Red   Apple   restaurant   in   Mohawk.The   first   thing   i   asked   from   the   interview   was   why   did   you   choose   to   work   in   the   service   industry.I   was   kind   of   surprised   to   know   the   reason   why   did   he   choose   to   work.Eddy   stated   that   besides   he   has   to   earn   money   for   the   living   cost, the   main   purpose   of   working   is   to   pay   the   debt   to   his   Chinese   friend   back   home.He   added, "Im   a   part-time   or   temporary   worker   at   this   restaurant   and   i   have   been   working   here   since   July, once   i   got   enough   money   to   pay   the   debt, i   might   continue   my   education   either   here   or   back   home(China)". Then, my   next   question   was   how   do   you   handle   disgruntled   customers.He   said   that "personally, i   have   never   experienced   that"   but   he   would   be   a   good   listener   if   the   customer(s)   is   giving   comments.Always   take   it   as   a   positive   advice   and   try   to   adapt   it.That   way, i   learn   from   mistakes   and   keep   improving   my   customer   service   skills, he   added.

Eddy   did   not   really   care   when   i   asked   him   about   the   availability   for   advancement. He   probably   will   not   work   there   for   a   long   period   of   time. Nevertheless, the   chance   of   getting   a   promotion   is   high   if   he   works   there   for   about   a   year   and   if   he   changes   his   status   from   part-time   to   full-time   worker.Eddy   had   a   good   answer   when   i   asked   him   about   what   changes   could   you   make, and   what   would   that   be.He   said   the   first   impression   is   always   important   and   improving   your   verbal   and   non-verbal   communication   is   one   of   the   success   keys   to   impress   the   customers.He   learnt   it   from   his   father   when   both...