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Basic Skills and Communication for the Tourism and Leisure Sector

Executive Summary
Guidelines and Training Materials

Basic Skills for Work Combined Basic Skills and Communication Training for Low-Skilled Workers in Five Different European Work Sectors

BASIC SKILLS FOR WORK
In the past years, the issue of “Basic Skills” has gained particular attention in most European countries. Of particular concern are what is generally called ‘functional literacy’ and ‘functional numeracy’ defined as “the ability to read, write and speak in the respective language and to use mathematics at a level necessary to function at work and in society in general”. This Curriculum has mainly been designed for adult education providers, trainers and teachers. It consists of different modules, the main chapters dealing with information on the target group, literacy, numeracy and social skills, that allow for flexible utilisation according to various specific requirements. The main objective is to empower employees with improved basic skills in both numeracy and literacy (numbers, measures, calculations, reading comprehension, short writing tasks). The Curriculum also focuses, on important social and communication skills particularly required in this profession.

LITERACY: DIDACTIC BACKGROUND
Module 1: Information as a purpose
Learning objectives: 1. 2. • • • • • • • • • • General: To check and develop the ability to obtain the wished information. Specific: To check and develop the ability to: understand and make oneself understood verbally and in writing; gather, select and organize information; understand the global meaning of the text; summarize using one’s words; search for information of practical avail in texts, charts, tables; order alphabetically; fill out a form; understand the causal relationship; distinguish information and opinions.

Assessment Main elements for the assessment: • • correctness of the solution, in the...