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Troubleshoot installation | CS5, CS5.5

http://kb2.adobe.com/cps/828/cpsid_82827.html

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Products affected

What's covered
Pre-installation errors or problems Adobe Installer errors or problems Failed installation errors or problems

The Adobe Creative Suite 5 and 5.5 installation process includes two parts: First, a

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Troubleshoot installation | CS5, CS5.5

http://kb2.adobe.com/cps/828/cpsid_82827.html

bootstrapper application runs, and then the Adobe Installer starts and installs the product. The installer displays six panels as it works: Initializing Welcome Serial number Adobe ID Options Finish Note: Some third-party security programs display an alert or warning when installing Creative Suite 5 or CS5.5 products. If you receive an alert, allow the software to install. Back to top

Before the Adobe Creative Suite 5 installer starts, a bootstrapper application prepares your system for the installation. For assistance with bootstrapper errors, see Troubleshoot error messages | Bootstrapper CS5, CS5.5 (cpsid_82829). Back to top

When it starts, the installer copies temporary files to your root drive. For assistance with errors that occur during initialization, see the PDApp.log that the installer creates. See Troubleshoot CS5 and CS5.5 installation with install logs (cpsid_84451).

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