Perfect Pizzeria Case Study

Perfect Pizzeria Case Study

MGT 6610                                                                                       Sept 2, 2010

Perfect Pizzeria

      In the case study given the manager has many problems to deal with, but one is undeniably motivation.   Because Perfect Pizzeria is located in an area with few job opportunities, the employees were ready and willing to work. How can the manager improve motivation? What can various theories offer to explain the behaviors employees are exhibiting in the case and why those behaviors are occurring? In addition explain the behaviors for supervisors and the manager are exhibiting in the case and why those behaviors are occurring?

      Being the manager my only concern would not be keeping the percentages low, because as shown it is not indicative to job performance.   Motivation defined is the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.   With that being said, it is clear that at Perfect Pizzeria employees are dissatisfied with their work environment and thus are unable to motivate themselves. In order to rise above job dissatisfaction, one might influence employee motivation by applying the expectancy theory - the theory of motivation that suggests employees are more likely to be motivated when they see their efforts will result in successful performance and ultimately desired rewards and outcomes.   Managers should treat their employee’s with dignity and respect; assuring employees they are competent and through use of behavioral modeling.   Instead of just removing the reward of free pizza and drinks, performance to outcome expectancies should increase by explaining how rewards are linked to performance and performance should be measured accurately.
  Job satisfaction is a key driver to corporate success. The effort-to-performance (E-to-P) expectancy is the belief that increased effort will lead to increased performance. In the present case, the company has no standard in...